Every kiosk joins a private, encrypted network (Tailscale). From a laptop anywhere, our team can securely log in and see a kiosk live — no truck, no store visit, no public exposure.
On first boot each kiosk securely enrolls into our private Tailscale network. It gets a stable identity reachable by our team only — never open to the public internet.
A technician opens the Tailscale admin (login.tailscale.com) and sees every machine on the network — which kiosks are connected, where, and their remote-access status.
From the portal, the kiosk's status reads REMOTE: ONLINE. The encrypted tunnel lets us reach that exact device directly — even behind a store's firewall or NAT.
We view the kiosk's live state — online/offline, player-in-use, health, screen, IPs, agent version, Pi telemetry — and run any remote action. If access ever drops, one click does a Remote re-auth to restore the tunnel.
This is the foundation for everything on the next slide. Because every kiosk is one secure click away, support and repairs happen in seconds from anywhere — turning what is normally a costly field-service business into a software operation.